Stephanie Wolters, Hospitality

Hi I'm Stephanie Wolters, a Mobile app, mobile payment, loyalty and Customer Engagement expert. I am a Product Management Ninja with experience in both Hospitality and Payments space

Stephanie Wolters's Bio:

Stephanie Wolters is a Product Manager at Legends Hospitality where she leads a variety of products\projects for venue technology. Prior experience includes Stephanie leading several high impact mobile projects, Point Of Sale, and Customer Engagement/Loyalty, digital payment products\ projects for a variety of hospitality and Fintech companies. Stephanie launched a new payment system in the EU and built out the framework for a loyalty program tied to the payment product for the US market. Stephanie Wolters has strong experience in both the Hospitality and payments arena. Stephanie Wolters has led several top tier innovation projects for Topgolf including; a bay management system, drink management system, loyalty system, and an on-line reservation system. Stephanie Wolters has also led the design and implementation efforts to introduce the first integrated mobile payment app in the casual dining segment, Fridays mobile app, My Fridays Tab enabling customer mobile payment and tighter loyalty integration for the Fridays customers. Stephanie Wolters has additional expertise in POS systems integration, ERP and CRM implementations and upgrades. Her expertise as a product owner designing a custom cloud based POS solution for the restaurant industry utilizing an Android front end enabled a leading payments processor to enter the Tier 1 restaurant space. Delivering End to End solutions for the consumer and hospitality market place. Additionally Stephanie Wolters has led major payments launches and enhancements for both USAA and Banked. Some of her products have included Credit Line functionality enhancements and launch of a new payments platform. I make mobile relevant.

Stephanie Wolters's Experience:

Product Manager at Hilton
July 2022 - Present | Remote
Responsible for launching new payments methods for our guests. Developing and refining team process
Product Manager at USAA
June 2020 - June 2022 | Remote
Responsible for various product enhancements and new launches including credit line increase and balance transfer.
Product Manager at Topgolf
September 2015 - June 2020 | Dallas
Enterprise Application Manager responsible for building accurate and reliable interfaces between various software packages utilizes an ESB technology. Stephanie is responsible for contracts and SLAs with the various software vendors that Topgolf does business with. She has led the digital innovation to bring a new loyalty platform to life as well as leading the implementation of an on-line reservation/bay management system.
Sr. Project Manager at Brinker International
June 2014 - June 2015 | Dallas, TX
Introduced the Aloha Guest Management system into the Maggiano's brand resulting in savings of 1M. Launched Gift Card promotion project resulting in a on-line sales growth that was up +72% YOY. Executed a complete web B2C web re-design for the Chili's Brand reducing bounce rate and increasing initial conversions by 30% Initiated a new content management system (CMS) providing increased flexibility and responsiveness to the needs of the consumer Steered a major upgrade of NCR Radiant Menu Link Back Office system with minimal down time during conversion and providing additional financial enhancements post conversion as well as PCI controls Led a menu rollout process improvement effort to reduce labor hours by 50% and increase accuracy of the menu process
Sr. Project Manager at Carlson Restaurants
January 2006 - September 2013 | Dallas, Tx
Stephanie Wolters led innovative technology solutions development and implementations for the domestic and international TGIFridays restaurants. Pioneered an implementation of Motorola wireless pay at the table solution utilizing Micros POS software. Project improved table turn time by 25% and improved customer experience scores (GEM) by 50%. Implemented kitchen management system (KMS) in bar for 50% improvement in guest beverage sales Evangelize new mobile BYOD pay at table solution incorporating mobile loyalty and social media integration.
Sr. Project Manager \ Product Owner - Product Delivery Service at Heartland Payment Systems
July 2011 - February 2012 | Plano, Tx
Stephanie provided strategic leadership and tactical execution for new state of the art SaaS/Android Point Of Sale (POS) solution targeted at the restaurant vertical market space. Other vertical markets include retail and lodging. Project involved multiple Scrum team effort with some off shore development. Played dual role as PM and Agile Product Owner (PO). Designed sprint metric reporting, risk and velocity burn down and product change reporting.
Director of Retail Systems at Tuesday Morning
September 2002 - January 2005 | Dallas, Tx
Stephanie Wolters successfully resolved ongoing credit processing issue resulting in savings and lost revenue capture of 20K a month. Spearheaded price markdown process improvement effort resulting in 50% improvement in markdown accuracy and reduction of lead time of 1 week. Provided leadership and direction to revamp store systems infrastructures and bring them into Sarbanes Oxley\PCI compliance. Managed team of 10 direct reports providing support to the high availability, transaction processing systems at the retail stores. Managed vendor relationships for all retail systems. Reviewed and recommended new technologies to improve store operating processes. Full responsibility for operations, finance, technology, and support of the retail systems for the 700+ retail locations.
IT Director at Richmont Corporation
May 1998 - July 2001 | Dallas, Tx
Managed a team of 5 support engineers handling the day to day operations of the holding company environment. Led Six Sigma process improvement efforts for new start up divisions within the holding company. Reported to CAO. Defined key metrics and led the search and implementation of new restaurant point-of-sale system for the restaurant division. Implemented policies and support procedures while managing a $600,000 departmental budget. Implemented new WINTEL servers. Led the effort to integrate Oracle Peoplesoft financial\HR applications into the new corporate systems. Built new WAN infrastructure to the Hong Kong subsidary allowing for remote processing of product orders and reducing overall product turnaround by 20%.

Stephanie Wolters's Education:

University Of Kansas
B.A.
Concentration: Human Resources\English
Activities: Sigma Psi
Amberton University
M.B.A.
Concentration: General Business

Stephanie Wolters's Interests & Activities:

Biking, cycling, running, hiking, learning, Toastmasters, and volunteering

Stephanie Wolters

IT Management | Hospitality

Hi I'm Stephanie Wolters, a Mobile app, mobile payment, loyalty and Customer Engagement expert. I am a Product Management Ninja with experience in both Hospitality and Payments space

Stephanie Wolters's Bio:

Stephanie Wolters's Experience:

Product Manager at Hilton

Product Manager at USAA

Product Manager at Topgolf

Sr. Project Manager at Brinker International

Sr. Project Manager at Carlson Restaurants

Sr. Project Manager \ Product Owner - Product Delivery Service at Heartland Payment Systems

Director of Retail Systems at Tuesday Morning

IT Director at Richmont Corporation

Stephanie Wolters's Education:

University Of Kansas

Amberton University

Stephanie Wolters's Interests & Activities: